Privacy Policy

What personal data we collect and why we collect it:

Your personal data will be used to support your experience throughout this website, to manage access to your account and to process your reservation & payments.

Booking, Contact & Payment Forms

When you submit one of our online forms we collect the data provided in the form, and also the IP address and browser user agent string to help spam detection.

Comments & Reviews

When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment or review.

Cookies

If you leave a comment or review on our site or submit a booking, contact or reservation form, you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you visit our site. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

How long we retain your data

For users that book reservations or make a payment on our website, we store all the personal information they provide in their customer profile along with your online waiver submission. All users can see, edit or delete their personal information at any time (except they cannot view or delete their signed waiver, which is retained indefinitely). Website administrators and staff members can also see and edit customer profile information and can print signed waivers or send electronic copies upon request.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

If you leave a comment or review, the comment or review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

What rights you have over your data

If you have an account on this site or have left comments or reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal or security purposes.

Where we send your data

Visitor comments and reviews may be checked through an automated spam detection service.

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